Name: Breakthrough: What Cabin Crew can Teach you About Leadership, Teamwork and Customer Contact (en Inglés)
Price: 9.97 EUR
Availability: InStock
Author: Thomas Gelmi
ISBN: 9781532071270

portada Breakthrough: What Cabin Crew can Teach you About Leadership, Teamwork and Customer Contact (en Inglés)

Formato

Libro Físico

Editorial

Iuniverse

Autor

Thomas Gelmi

Año

2019

Idioma

Inglés

N° páginas

204

Encuadernación

Tapa Blanda

ISBN13

9781532071270

Categorías

Economías emergentes
Sostenibilidad

Breakthrough: What Cabin Crew can Teach you About Leadership, Teamwork and Customer Contact (en Inglés)

Thomas Gelmi (Autor) · Iuniverse · Tapa Blanda

Libro Nuevo

9,97 €

10,49 €

Ahorras: 0,52 €

5% descuento

Envío normal

Se enviará desde nuestra bodega entre el Viernes 10 de Mayo y el Martes 14 de Mayo.

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Reseña del libro "Breakthrough: What Cabin Crew can Teach you About Leadership, Teamwork and Customer Contact (en Inglés)"

Managers, employees, and customers meet in the limited space of an aircraft. They interact and encounter conflicts such as those found in other areas of the world of work. How the interaction takes place strongly depends on the skills and performance of the cabin crew, who at best must anticipate and de-escalate challenges and at worst solve them immediately and without help from the outside. This calls for the highest level of personal and interpersonal competence-with all the consequences. So what can managers and employees learn from the setting on board? Each chapter begins with exciting real-life stories that happened at a certain latitude and longitude and an altitude of thirty thousand feet. The reader directly recognizes parallels to his or her life, tracks down problems faster in the future, and finds new solutions. If you want to increase your professional and personal effectiveness, this book is a must-read for you.