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Chatbot Research and Design: 4th International Workshop, Conversations 2020, Virtual Event, November 23-24, 2020, Revised Selected Papers (en Inglés)
Følstad, Asbjørn ; Araujo, Theo ; Papadopoulos, Symeon (Autor)
·
Springer
· Tapa Blanda
Chatbot Research and Design: 4th International Workshop, Conversations 2020, Virtual Event, November 23-24, 2020, Revised Selected Papers (en Inglés) - Følstad, Asbjørn ; Araujo, Theo ; Papadopoulos, Symeon
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Reseña del libro "Chatbot Research and Design: 4th International Workshop, Conversations 2020, Virtual Event, November 23-24, 2020, Revised Selected Papers (en Inglés)"
This book constitutes the proceedings of the 4th International Workshop on Chatbot Research and Design, CONVERSATIONS 2020, which was held during November 23-24, 2020, hosted by the University of Amsterdam. The conference was planned to take place in Amsterdam, The Netherlands, but changed to an online format due to the COVID-19 pandemic.The 14 papers included in this volume were carefully reviewed and selected from a total of 36 submissions. The papers in the proceedings are structured in four topical groups: Chatbot UX and user perceptions, social and relational chatbots, chatbot applications, and chatbots for customer service. The papers provide new knowledge through empirical, theoretical, or design contributions.
