Name: Customer Experience for Dummies (en Inglés)
Price: 21.37 EUR
Availability: InStock
Author: Barnes, Roy ; Kelleher, Bob
ISBN: 9781118725603

portada Customer Experience for Dummies (en Inglés)

Formato

Libro Físico

Autor

Roy Barnes

Bob Kelleher

Editorial

For Dummies

Año

2014

Idioma

Inglés

N° páginas

360

Encuadernación

Tapa Blanda

Dimensiones

24.1 x 18.8 x 1.8 cm

Peso

0.45 kg.

ISBN13

9781118725603

N° edición

Categorías

Atención al cliente

Customer Experience for Dummies (en Inglés)

Roy Barnes (Autor) · Bob Kelleher (Autor) · For Dummies · Tapa Blanda

Libro Nuevo

21,37 €

22,49 €

Ahorras: 1,12 €

5% descuento

Envío normal

Se enviará desde nuestra bodega entre el Martes 07 de Mayo y el Viernes 10 de Mayo.

Lo recibirás en cualquier lugar de España entre 1 y 5 días hábiles luego del envío.

Reseña del libro "Customer Experience for Dummies (en Inglés)"

Gain, engage, and retain customers with positive experiences A positive customer experience is absolutely essential to keeping your business relevant. Today's business owners need to know how to connect and engage with their customers through a variety of different channels, including online reviews and word of mouth. Customer Experience For Dummies helps you listen to your customers and offers friendly, practical, and easy-to-implement solutions for incorporating customer engagement into your business plans and keep the crowds singing your praises. The book will show you simple and attainable ways to increase customer experience and generate sales growth, competitive advantage, and profitability. You'll get the know-how to successfully optimize social media to create more loyal customers, provide feedback that keeps them coming back for more, become a trustworthy and transparent entity that receives positive reviews, and so much more. Gives you the tools you need to target customers more precisely Helps you implement new social and mobile strategies Shows you how to generate and maintain customer loyalty in order to achieve success through multiple channels Explains how a fully-engaged customer can help you outperform the competition Learn how to respond effectively to customer feedback Your brand's reputation and success is your lifeblood, and Customer Experience For Dummies shows you how to stay relevant, add value, and win and retain customers.