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Customer Service (en Inglés)
Cliff Robison
(Autor)
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Rock and Fire Press
· Tapa Blanda
Customer Service (en Inglés) - Robison, Cliff
17,02 €
17,91 €
Ahorras: 0,90 €
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Origen: Estados Unidos
(Costos de importación incluídos en el precio)
Se enviará desde nuestra bodega entre el
Martes 30 de Julio y el
Viernes 16 de Agosto.
Lo recibirás en cualquier lugar de España entre 1 y 5 días hábiles luego del envío.
Reseña del libro "Customer Service (en Inglés)"
Cliff Robison has been involved in the hospitality industry and related customer-service fields for more than thirty years. During that time he has been a customer-service worker, a manager, a senior manager, and a customer. In twenty-five thousand words, on seventy pages, he spells out what he has learned about customer service, from the three-fold perspectives of staff, management, and the public. How do you deal with an angry customer? Is it alright to be polite but firm with a guest's request? Is it ever alright to say "No?" How can you become the best table waiter in the world? What do you do if you are called about an elevator that has malfunctioned, when you are among the people trapped in the elevator? How hard should it really be to buy chocolate truffles? These, and many other questions, are addressed in this small book, which is nicely portable, in case it should occur to you to leave one on your table after a meal out (preferably with a tip). Also, this book is the perfect thickness for leveling tables in restaurants.
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El libro está escrito en Inglés.
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