Reseña del libro "The Price of Quality (en Inglés)"
Every organization pays for poor quality. Most have no idea how much.Studies consistently estimate that quality-related costs consume between 15 and 30 percent of revenue in manufacturing and up to 40 percent in service organizations. For most businesses, that number sits invisible and unmanaged - buried across departments, attributed to the wrong causes, or simply never measured at all.The Price of Quality is the book that changes that.Drawing on seven decades of quality management thinking - from Feigenbaum's hidden factory to Taguchi's loss function, from Toyota's lean economics to Six Sigma's financial discipline - John Pollock builds a comprehensive framework for understanding, measuring, and managing the true economics of quality. Not as a technical exercise, but as a strategic imperative for every leader who signs off on a budget, a product launch, or an improvement program.Through case studies including the Boeing 737 MAX, the NHS patient safety crisis, the Equifax data breach, the TSB IT migration failure, and the Volkswagen emissions scandal, the book demonstrates with precision what happens when quality economics are ignored - and what world-class organizations do differently.Pollock brings something rare to this subject: thirty years of direct experience, including seventeen years at Motorola during the era that gave the world Six Sigma, followed by senior quality roles across aerospace, telecommunications, cable manufacturing, and defense electronics. He has seen these frameworks work and seen them fail. This is not a synthesis of the literature. It is the book he wished he had had at the start of those thirty years.What you will find inside:The seven major quality economics frameworks compared - PAF, Process Cost, Crosby, Taguchi, Six Sigma, ABC, and Lean - with their strengths, failure modes, and best-fit contextsA practical implementation roadmap from first measurement to quality-driven organizationThe Twelve Principles of Quality Economics - a synthesis of everything the evidence supportsCase studies across manufacturing, healthcare, technology, and financial servicesThe honest answer to why most CoQ programs fail - and what to do insteadFor quality professionals, operations leaders, finance directors, and executives who suspect their cost base is hiding something - this is the book that brings it into the light.
